The Billing & Collection Staff is responsible for the timely preparation and issuance of billing documents, monitoring customer accounts, managing collections, maintaining positive customer relationships, and ensuring that outstanding receivables are collected within agreed credit terms. The role supports the company's cash flow objectives while maintaining professional and ethical customer service. In an educational technology publishing company, this position manages billing and collections for private schools, educational institutions, distributors, and corporate clients, covering printed textbooks, digital courseware subscriptions, teacher resources, training services, software licenses, and other educational products. Role Distinction: Accounts Receivable Staff maintains accounting records, reconciles receivable balances, and prepares AR reports. Billing & Collection Staff prepares billing documents, follows up on outstanding accounts, collects payments, negotiates payment schedules (within approved policies), and supports healthy cash flow.